SERVICE BULLETIN  February 2018

 

Microsoft released an update for Windows that breaks the connection protocol between the Nomad and the PC.  There is one option you can try to remedy the issue.  If that doesn’t work, then there are other options to transfer your files.

To possibly re-establish the connection when you plug the Nomad into the PC:

  1. On the Nomad go to Start > Settings > Connections Tab >USB to PC icon.
  2. Once there, uncheck the box on the screen for advanced networking functionality.
  3. Turn off the screen on the Nomad by hitting the power button, then turn it back on.
  4. You may need to launch Windows Mobile Device Center manually.
  5. If that works, you should see it connect.

If the above doesn’t work, then there is no way to establish a connection via a wired connection to your PC.  We recommend using the alternate file transfer options below.

  1. If your Nomad has a USB port on the bottom (larger size for a thumb drive) you can use that to transfer files via the File Explorer program located in “Programs” on the Nomad.  Basically, you just copy and paste the files you need from the Nomad to your USB drive.  To copy, just hold down on the file and you will see a menu pop up.  To paste, hold down in any blank space once you navigate to the USB drive.
  2. You can also do the same method as above with an SD card.  The SD card port can be found under the top black boot.
  3. If the PC you are connecting to has Bluetooth.  You can send the file that way.  On your PC, right-click on the Bluetooth icon (usually found in the toolbar located in the bottom-right of your screen, next to the clock) and select “Receive a File.”  On the Nomad, use the File Explorer program on the Nomad to find the file you want to send.  Then hold down on it and select “Beam file...”  A menu will show all of the discovered Bluetooth devices, which should include the name of your PC.  Tap the name and then follow the instructions on your PC.

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